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Customer Capital Consulting Pte Ltd
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Customer Capital Consulting is an established consulting firm specialising in customer relationship management (CRM). Led by a management team with extensive experience in CRM, business consulting and technology, we assist you in addressing your organisation’s CRM challenges, operationalise and achieve your business goals. We provide solutions in three key areas: Strategy, Process and Technology.

Our team of consultants are driven by a passion for CRM and a strong desire to achieve results for our clients. It takes a consulting firm with rich skill-sets and business experience to be able to surface real CRM issues, formulate and implement effective strategies to address the challenges and create greater enterprise value. We believe it is this reason that has enabled us to record a high customer satisfaction rate to date.

Our established track record is evident from our impressive clientele which includes multinational companies and government agencies.

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Do you know?
  • In 2009, more than 1500 CIOs worldwide indicated CRM as one of their top priorities
  • 63% of senior management considers CRM as a strategic business enabler or integral to a company’s culture
  • Top 3 business objectives for CRM projects: increase sales revenue, increase customer satisfaction, reduce sales/ service/ marketing cost
  • Top spendings in CRM technology: Sales Force Automation (SFA), Campaign Management, Call Management
  • 67% of companies felt that the technology most leveraged on is the use of timely customer information to deliver marketing, sales and service communications to customers
  • On average, a 5% increase in retention can result in a bottom-line growth of up to 75%
Designed to help you optimise and accelerate your business, our CRM services are divided into three broad categories:
CRM Training
Start CRM right with this induction program to equip you with the fundamentals and practical knowledge of CRM.  Classes can be customised to suit your organisation.
CRM Consulting
Determine the CRM approach suited for your organisation. Leverage on effective CRM to optimise resources and achieve your sales, marketing and service excellence goals.
CRM Implementation
Optimise your CRM operations with the right business processes and CRM software and build organisation support for success.
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