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CRM System Requirements Development

Rightly scoping your future CRM system requirements for CRM implementation is never easy, especially if it is your first attempt. If business requirements are merely translated from existing operations, you may run the risk of over customising your future system or implement a system that improves your operations only marginally, both of which will yield sub-optimal outcome on your investment.

Customer Capital Consulting can help you complete your CRM business and technical requirements. Our consultants, who are also system implementers, are familiar with the strengths of the key CRM softwares in the market as well as CRM best practices. They are adept in mapping CRM system requirements without sacrificing strengths that are unique to your organisation.

Our final output is usually leveraged by our clients as part of their request for proposal (RFP) or tender process for their CRM packaged system selection initiatives. The same document is also useful as a baseline document for detailed requirements to be built upon in the early stage of their CRM system implementation projects.

 

Have you ever wondered?

  • Are you optimising your sales growth?
  • Are your marketing campaigns efficient and effective?
  • Is customer care increasing your service level and revenue?
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