Customer Capital Consulting Pte Ltd  
HOME   |   CAREERS   |   CONTACT US   |   SITEMAP        
Customer Capital Consulting Pte Ltd



Our Team

Our people are our strongest asset.  At Customer Capital Consulting, our management team focus on strategy, C- level perspectives and issues, operations and executions.  We select the best minds with integrity, passion, intelligence and technical expertise to focus solely on doing what we do best- helping our clients derive results from better management of customer relationships.

Find out more on our team:





Pua Chieh Sze
Director &
Principal Consultant

 

Chieh Sze is a senior executive with extensive consulting experience in Asia Pacific. She has built a proven track record in Customer Relationship Management, business advisory and consultancy, complex program implementation and sales management over the last 18 years, working closely alongside several multinational companies, government agencies and private organizations.

Prior to founding Customer Capital Consulting, Chieh Sze was IBM’s Global Business Services’ Practice Director (CRM) for Asean and South Asia. She also started and successfully managed the CRM practice in KPMG Management Consulting. Chieh Sze’s in-depth domain and practical knowledge as well as familiarity with CRM best practices and best-in-breed CRM vendor solutions have led her to successfully advise and manage various CRM business and technology implementation projects in capacities as client advisors, lead strategist, program director/ manager, trainer and executive series educator/facilitator.

Before Chieh Sze’s focus in CRM, she was an Associate Director with KPMG Management Consulting where she was engaged in regional consulting assignments in business process re-engineering, technology implementations and strategy consultancy. She began her career in a local bank and rose to undertake responsibility for sales revenue generation, business processes, and day-to-day operations of its commercial banking retail investment arm.

Chieh Sze graduated from the National University of Singapore with an honors degree in Science and a Masters degree from NUS Graduate School of Business. She is effectively bilingual in English and Chinese and is currently based in Singapore.

 




Tham Wai Mun,
Raphael

Director

Top

Wai Mun is a senior management executive with vast experience in financial services, IT, consumer goods, multimedia, hospitality, exhibition and events, process engineering, educational services, infocomms, construction and entrepreneurism. He complements the project team with client- oriented perspectives and knowledge of the operating landscape for the different industries.

Wai Mun’s strong industry credentials and business strategizing experience have been acquired through senior positions with a number of successful companies in Asia. His skills and experience include advising and managing start-up companies, assessing technology landscape and driving technology roadmap and implementations, driving sales and profits as well as restructuring and streamlining operations. He has also worked closely with a number of listed companies as a business and financial advisor.

He currently holds several portfolios and was one of the founders as well as the Chief Information and Strategy Officer of one of the first internet-based main-board listed companies in Singapore. Recognised as one of the pioneers of Singapore internet era, he was featured in several publications and was a keynote speaker at several seminars and workshops to share his experience in the IT sector. Wai Mun began his career at the Economic Development Board where he nurtured and developed the local industries.

Wai Mun graduated from the National University of Singapore with an honors degree in Economics and is currently based in Singapore.

 




Linus Tham
Director

Top

An information technology veteran, Linus has undertaken various leadership roles across large local and regional organizations and amassed wide-ranging and in-depth technology experience.

As the former Chief Information Officer of the National Healthcare Group (NHG), Linus was responsible for the rollout of all IT initiatives. As a result of the innovative use of technology, NHG's transformed IT landscape has significantly enhanced the quality of patient care.

Prior to NHG, Linus spent 10 years in the Development Bank of Singapore (DBS) and undertook various positions including Chief Architect/ Technologist and business development (DBS Computer Services, a wholly owned IT services subsidiary). As a result of his extensive experience in IT, Linus is adept in the transformation of IT and related processes, enterprise-wide IT policies, operating procedures, architecture framework and standards, consolidation of IT systems and infrastructure, network design and architecture and integration architecture.

Linus rejoined DBS as the Chief Technology Architect and Managing Director of Group Technology and Operations in 2007 where his primary responsibilities include implementing group-wide architecture practices and shared application services. He returned to the healthcare industry subsequently as the Chief Information Officer of Raffles Medical Group where he redefined the corporate IT landscape, rebuilt the IT team and formulated a 3 year enterprise IT roadmap. Upon invitation by NHG, Linus returned as the Group's Chief Corporate Development Officer and is currently responsible for driving the groups' strategic goals.

Linus is a familiar speaker in key IT industry events and is often featured in the media. Amongst the many awards and accolades he has received include the coveted CIO Asia 2007 award in 2007. He graduated from the National University of Singapore with first class honors in Computer and Information Sciences and is currently based in Singapore.

 




Sara Cheng
Senior Fellow

Top

Sara is a visionary, multi-lingual leader with extensive experience in Asia Pacific, North America and Europe. Her deep insight in business management has benefited clients across financial services, utility, airlines, telecommunication and consumer products industries, particularly in the areas of CRM, business consulting, business process outsourcing (BPO), new market development and sales management.

Sara undertook key leadership positions in IBM Corporation from 2001 to 2009. She was the General Manager of BPO Service for IBM Asean/ South Asia. Under her leadership, IBM's outsourcing footprint in Singapore, India, Thailand and Malaysia grew significantly. As the Lead Partner for CRM Consulting Services for IBM Business Consulting Services Asia Pacific and ASEAN, Sara led the strategy formulation, offerings definition, resource utilization, alliance relationship, and talent development and contributed to the overall success of IBM's CRM business.

Prior to IBM Corporation, Sara's career experience included: Vice President of Global Sales for TeleTech, a global leader in BPO based in Denver, USA where she developed the go-to-market strategies for global markets and completed the acquisition in Hong Kong and a JV agreement in Singapore; Sales Director for NCR Corporation accountable for sales, service, and customer satisfaction with all banking customers (eg Bank of America, Wells Fargo) in the San Francisco Area; Director of Worldwide Sales & Marketing for NCR Teradata, where she led a team and built markets in Japan, Korea, Taiwan, and Hong Kong, growing the business from zero to US$120M in 18 months. She was also an Industry Consultant for Teradata worldwide, working closely with C level executives in Banking and Utility industries to define and implement customer centricity business models in Europe and North America, and a Marketing Analyst for Procter and Gamble company in Cincinnati, Ohio.

Sara was born and raised in Taiwan. She has a Bachelor of Arts (Banking) degree and an MBA in International Business from National Chengchi University in Taiwan. She has a second MBA in Finance from Indiana University, USA. She is fluent in Mandarin, Taiwanese, English and Dutch, and is currently based in Singapore.

 

Have you ever wondered?

  • Is your customer acquisition, cross sell, up sell, retention process optimised?
  • How well do you know your customers? Do you even know who they are?
  • Do you rank high on the customer "stickiness" index?
  Customer Capital Consulting Pte Ltd   Copyright © 2006 - 2015 Customer Capital Consulting Pte Ltd. All rights reserved. Home | Contact Us | Sitemap | Terms of use | Privacy Policy