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What is CRM?

CRM is a powerful growth enabler and a means to gain competitive advantage. It aims to provide greater insights into your customers and their needs through a series of strategies, processes, technology and organisation initiatives to build sustainable customer relationships.

Benefits of CRM

  • Direct the focus of your business to recognise the value of your customers and improved customer relationships;
  • Help in the overall process to identify, select, attract, retain, service and grow customers;
  • Provide insights into your customers as well as marketing, sales and service support operations;
  • Improve sales closures and increase return on marketing activities;
  • Create opportunities for improvement in productivity and service standards;
  • Enrich customer relationships with more timely and target responses; Eliminate organisational inefficiencies and promote employee collaborations;
  • Build long term relationship/ partnership with your customers and
  • Facilitate decision-making to channel funds to projects that reap maximum benefits.

 


 

Have you ever wondered?

  • Who are your customers?
  • Are you clear of your CRM agenda?
  • Are you delivering your brand promise?
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